Shipping policy
Store Pickup
Store pickup is free. Select pickup at checkout and wait for your ready-for-pickup email before visiting during store hours. Most orders are ready within 24 hours but not always, especially if it contains a made to order item; please wait for that pickup email before coming in.
USA Shipping
Standard shipping within the United States is based on your order subtotal:
| Order subtotal | Standard shipping |
|---|---|
| Under $50 | $6.95 |
| $50–$99.99 | $8.95 |
| $100 or more | Free |
Priority shipping: $14.95
Express shipping: $44.95
Available shipping options are shown at checkout. We may use USPS, UPS, or FedEx depending on the shipment.
International Shipping
International standard shipping is a flat rate based on your order subtotal. All amounts and thresholds below are in US dollars.
Canada
| Order subtotal (USD) | Standard shipping (USD) |
|---|---|
| Under $50 | $16.95 |
| $50–$99.99 | $21.95 |
| $100–$199.99 | $26.95 |
| $200–$249.99 | $34.95 |
| $250 or more | Free |
Other International Destinations
| Order subtotal (USD) | Standard shipping (USD) |
|---|---|
| Under $50 | $21.95 |
| $50–$124.99 | $26.95 |
| $125–$199.99 | $34.95 |
| $200–$299.99 | $44.95 |
| $300 or more | Free |
Order thresholds exclude taxes and shipping and are based on the subtotal after discounts. Local-currency amounts may vary with currency conversion.
Priority and Express options, where available, are shown at checkout. International delivery times vary by destination, carrier, and customs processing.
Import duties, taxes, customs charges, and carrier clearance fees are the buyer’s responsibility and are not included in our shipping fees. Free shipping does not cover these charges.
Processing Your Order
Ready-made items ship within 4 business days of purchase. Orders containing custom and made-to-order items may take 2–10 business days, depending on the nature of the custom items. Please check each product listing for its specific processing time.
At certain times of the year, including late December, some custom and made-to-order items have longer processing times. Shipping may also be delayed by studio closures. These changes to our normal processing and shipping times are outlined on our homepage and in your order confirmation email.
Custom requests, bulk orders, and orders handled over email may be accompanied by a price quote and a production-to-shipping timeline unique to that order.
You can still place orders and contact us with questions while the studio is closed. Closure dates are indicated on our website and in your order confirmation email.
Packaging
All small Circuit Breaker Labs items arrive gift boxed. Individual Circuit Breaker Labs ornaments receive their own box; sets of Circuit Breaker Labs ornaments share one box.
For other products, we use boxes and other protective packaging as appropriate to help everything arrive in pristine condition.
We do not include an invoice to conserve paper unless specifically requested.
Shipping Problems
If tracking indicates that your order was delivered but you cannot locate it, please check with housemates, neighbors, building staff, and around your entrance. Contact the delivering carrier to investigate the delivery.
For USPS shipments, your delivering post office may be able to check the GPS coordinates of the delivery. This may not be the post office closest to you.
If the carrier confirms a delivery error or declares your package lost, we will replace your order. If the package was delivered correctly and then stolen, we require a police report detailing the theft before providing a replacement.
Please file a missing-package report with the carrier if your package is lost. We can assist you with this process. Missing-mail investigations can take up to 90 days, and by purchasing, you agree to allow this investigation period before receiving a free replacement.
For a missing package marked as delivered, please notify us within five business days of the delivery date shown in tracking.
If your item arrives damaged, please contact us with a description or photo so we can help arrange a replacement or refund. Damage claims must be submitted within five business days of delivery.
Contact Us
- Text: (571) 549-8028 — text only.
- Call: (202) 248-1366 — during store hours.
Check our Google Business listing for current hours and temporary or holiday closures.
Processing Time & Shipping Time
Shipping time is the time it takes the carrier to transport your package. Each item has its own processing time, which is the time it takes us to make it, if you ordered something made to order, and to collect, package, and drop off your order. The total time it takes to receive your order is a combination of processing time and shipping time.
Each item has a posted processing time on the listing itself; the slowest item will govern the processing time for your entire order.
Purchasing expedited shipping only buys a faster shipping method. It does not rush the processing time.
If you think the amount of time it takes to receive your order will not work for you, especially for handmade-to-order items, please reach out to us to verify that we can meet your need-by date. We may need to bill a rush fee to prioritize your order and reduce the processing time, please ask!