Shipping & Returns

Domestic Shipping

Standard shipping within the United States is $6.95 for orders under $50 and $8.95 for orders from $50 to $99.99. Orders of $100 or more qualify for free standard shipping.

Priority shipping is $14.95 and Express shipping is $44.95. Available shipping options are shown at checkout. We may use USPS, UPS, or FedEx depending on the shipment.

Ready-made items ship within 4 business days of purchase. Orders that contain custom and made to order items may take from 2–10 business days depending on the nature of the custom item(s). Note that certain times of the year, including late December, some custom/made to order items have a longer processing time and in some cases shipping also is delayed due to studio closures; these overrides to our normal processing and shipping times are outlined on our homepage and in the order confirmation email. All custom requests, bulk orders, and orders handled over email may be accompanied with a price quote and production to shipping timeline unique to that special order.

If the studio is closed for any reason, you can still place orders and reach us via email or contact form with questions as usual. If the studio is closed, the banner at the top of the page will indicate the duration, as will your order confirmation email.

International Shipping

International standard shipping is a flat rate based on your order subtotal. All amounts below are in US dollars.

Order subtotal	Canada	Other international destinations
Under $50	$16.95	$21.95
$50–$99.99	$21.95	$26.95
$100–$124.99	$26.95	$26.95
$125–$199.99	$26.95	$34.95
$200–$249.99	$34.95	$44.95
$250–$299.99	Free	$44.95
$300 or more	Free	Free

Free standard shipping applies to orders of $250 or more shipping to Canada and $300 or more shipping to other international destinations. Order thresholds exclude taxes and shipping and are based on the subtotal after discounts. Local-currency amounts may vary with currency conversion.

Priority and Express options, where available, are shown at checkout. International delivery times vary by destination, carrier, and customs processing.

Import duties, taxes, customs charges, and carrier clearance fees are the buyer’s responsibility and are not included in our shipping fees. Free shipping does not cover these charges.

Shipping Problems

If the tracking indicates that your order was delivered, the item is considered delivered. Please ask neighbors, doormen, and your local post office about the whereabouts of the package (you have the tracking number) if you cannot locate it. Check with housemates, behind obstacles, and around your entrance for the package.

If you cannot locate the package, please ask your post office (this is the one that delivers your mail, and it may not be the location that is closest to you) for GPS coordinates of the delivery to verify correct delivery address. If they admit fault, I will replace your order. If the package was delivered properly, I will require a police report detailing theft in order to replace your order. If the post office loses your package, please file a missing package report with the post office. If they declare it is lost, I will replace your order. I can assist you with filing the report if needed, just email us. Missing mail can take up to 90 days to process and by purchasing, you agree to wait this long before receiving a free replacement.

For assistance and to arrange for a replacement (if applicable), you must notify Circuit Breaker Labs of the missing, but marked delivered, package within five business days of the delivery date noted in the tracking. If the item arrives damaged, please send a description or photo of the damage and we can work out a replacement or refund. Damage claims must be submitted within five business days of delivery.

Packaging

All small Circuit Breaker Labs items arrive gift boxed. Individual Circuit Breaker Labs ornaments receive their own box; sets of Circuit Breaker Labs ornaments share one box. For other products, we use boxes and other protective packaging as appropriate to help everything arrive in pristine condition.

We do not include an invoice to conserve paper, unless specifically requested. If you need a gift note, please let us know what you would like it to say.

Returns

Please contact us first if you have an issue with your order so we can help make it right. Non-custom items may be returned within 30 calendar days of delivery (for shipped orders) or purchase (for in-store, live event, and store pickup orders). Upon return of undamaged merchandise, you will receive a refund for the amount paid for the item(s), excluding shipping costs.

If you’re outside that window, you’re still welcome to contact us and request a refund—we’ll do our very best to find a solution that makes you happy.

Custom items cannot be returned for a refund, but please contact us about any concerns so we can discuss options such as repair or replacement. If you need an exchange or resizing, please get in touch and we’ll take care of you.

Forced returns, including packages returned because they were not collected, the address was insufficient, or import duties were not paid, will be handled when you contact us. Non-custom items returned undamaged may be refunded less shipping costs. Custom orders cannot be refunded, but we can reship them upon receipt of a reshipment fee based on the actual shipping cost.

If your item arrives damaged, please contact us with a description or photo so we can help arrange a replacement or refund. Damage claims must be submitted within five business days of delivery. We may work with the shipping carrier to resolve the claim.

Text us at (571) 549-8028, or call (202) 248-1366 during store hours. Check our Google Business listing for current hours and temporary or holiday closures. You can also email info@BecauseScienceDC.com.

Processing Time & Shipping Time

Shipping time is the time it takes the carrier to transport your package. Each item has its own processing time, which is the time it takes us to make (if you ordered something made to order), collect, package, and drop off. The total time it takes to receive your order is a combination of processing time and shipping time.

Each item has a posted processing time on the listing itself; the slowest item will govern the processing time for your entire order. Purchasing expedited shipping only buys a faster shipping method, it does not rush the processing time.

If you think the amount of time it takes to receive your order will not work for you, especially for handmade to order items, please reach out to us to verify we can meet your need-by date.